Frequently asked questions

There’s no better feeling than enhancing natural beauty with trusted beauty products! That’s exactly why Frankly good is here, with carefully selected ingredients that are also locally relevant. We talk about them openly, giving equal importance to both natural and laboratory-made ingredients. Growing up in Istria, surrounded by family olive groves and vineyards, Franka became aware from an early age of the benefits of olives, grapes, Istrian medicinal herbs and goat’s milk... which is why we want to use them in our formulations! Franka has personally tested every Frankly good product, taken part in its development and uses them every day.

We want to promote a lifestyle built around the belief that good habits and routines are essential to beauty. Some of them involve our products, while others come from the way each of us chooses to live. In our formulations, we value both naturally derived ingredients and those developed through science. What matters to us is that every ingredient has a purpose and that together they create a high-quality, effective formula.

Yes. When developing our products and packaging, we also consider their environmental impact and continuously look for opportunities to improve. When making decisions about packaging, we take into account functionality, product safety and the amount of packaging material required. Our goal is to make thoughtful decisions and continuously improve our products and packaging in line with available solutions and applicable regulations.

We always suggest that you subscribe to our newsletter in order to be the first to know when the products become available again, as well as to be informed about our new products, promotions and news. Limited edition products are clearly marked. Once they are out of stock, they will not become available again.

No, we don’t test our products on animals. And we are strongly against such practice! Moreover, our long-term goal is to help animals, especially Istrian goats, whose number is diminishing.

In our formulations, we use naturally derived ingredients as well as ingredients developed through science. More important than where an ingredient comes from is that it has a purpose in the formulation and that the product is high-quality and effective. We believe in the best of both worlds – nature and science – and this is the principle behind the development of our skincare and makeup products.

Nažalost, trenutačno nemamo testere za naše proizvode. Ako ti treba pomoć pri odabiru proizvoda ili nijanse, slobodno nam se javi – rado ćemo ti pomoći pronaći najbolju opciju za tebe.

Osim na Frankly good web shopu, naše proizvode možete pronaći i u odabranim dm poslovnicama. Popis možete pronaći na https://franklygood.hr/frankly-good-dm. 

Frankly good voli toplinu ljeta, ali ne baš +45 °C u autu ili u torbi na suncu. Čuvaj svoje proizvode kako smo preporučili, na suhom i hladnijem mjestu. Neki naši proizvodi su bogati prirodnim uljima, voskovima i maslacem koji reagiraju na toplinu – baš kao i prava koža. Ako ti se proizvod rastopio (npr. ostao u torbi na suncu ili autu), nema panike. Još uvijek je siguran za korištenje, sve dok nije promijenio miris (nema užegao ili neobičan miris), nije promijenio boju (nema pjega ili sivila), tekstura se vrati nakon što se malo ohladi. Što možeš učiniti? Stavi proizvod na 15 minuta u hladnjak i pusti da se ponovno stabilizira. Ako se tekstura ne vrati, a miris ili osjećaj na koži nije kao prije – javi nam se, tu smo za tebe.

- Card payment (debit/credit cards)
- Payment to the account (by general payment or transfer order)
- Internet mobile banking
- In Croatia, we will soon offer payment upon receipt of the package, i.e. cash on deliveryoption

Enjoy shopping with free delivery for orders of over EUR 50 for Croatia, without additional costs, regardless of the payment method. The cost for all shipments up to EUR 50 is EUR 4. Package delivery within Croatia takes up to 7 working days, and abroad, depending on the country, 10-14 working days. Packages are delivered to your door from Monday to Friday. We provide delivery throughout Croatia, with the exception of some islands.When ordering, you have to fill in your phone number and e-mail address, so that the delivery service can contact you, should this be necessary.

You can order items from our online shop from Croatia and abroad. However, delivery time and price depend on the destination of the package.

We offer you safe and high-quality online shopping experience. With us, your purchase and data are safe and protected, and payments are secured through the WSPay platform.

No, your products will not be delivered if you haven't received an email confirmation and order number. It's possible that you may have entered an invalid or incorrect email address, or you haven't completed all the steps during the purchase. In any case, it's best to contact us at info@franklygood.hr.

Ukoliko kupac ne zaprimi obavijest o potvrdi narudžbe na svoj e-mail, postoji mogućnost da je pogrešno unio adresu svoje elektronske pošte. U tom slučaju molimo kupca da nas kontaktira na: info@franklygood.hr kako bi naša Služba za korisnike pomogla u realizaciji narudžbe. Rado ćemo to učiniti.

We often say – we always talk frankly about our ingredients and our production processes are transparent because our intentions are pure. That's why you can always contact us 24/7!

If your package is damaged during transport, save the box and the products and notify us immediately at: shop@franklygood.hr or  +385 (1) 2132 720. We will arrange for a delivery courier to collect and inspect the damaged package; damaged and unopened items will be replaced. For hygienic reasons, it is not possible to return an opened or used product.

To purchase our gift card, please select the desired amount on the card in your shopping bag. Gift card codes will be sent to the entered e-mail address after you complete the transaction. You can decide to print a personalized message or forward the gift card confirmation e-mail to the recipient. Keep in mind that you can only use the gift card for one purchase, when the entire amount has to be spent. If the amount of your purchase is smaller than the amount on your gift card, we will not be able to return the rest of the money, and you can top up the amount which exceeds the amount on the gift card. Fair, right?

We are always looking for talented and passionate people. Send us an e-mail at: info@franklygood.hr

Please contact us at: info@franklygood.hr or send us a DM on our Instagram page. Include your details and more detailed information on how you would like to collaborate, etc. We'll get back to you.